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Privacy Policy

Interscience Sdn Bhd (Trading as ITS Labshop Malaysia) is ensuring that our valued customers’ Personal Data and ALL parties who have transactions with Interscience Sdn Bhd (hereinafter referred to as “data subjects”) are protected. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information. This Privacy Policy defines how Interscience Sdn Bhd processes (which means amongst others, collecting, recording, holding or storing) your personal data.

Interscience Sdn Bhd reserves the right to revise and/or amend this Privacy Policy at any time, the updated version of which shall be posted in Interscience Sdn Bhd’s website. Unless you contact Interscience Sdn Bhd with regard to the same (Interscience Sdn Bhd’s contact details are provided at paragraph 7 below), you will be deemed to have accepted the updated version of this Privacy Policy.

1. Collection of Personal Data
In the course of your dealings with Interscience Sdn Bhd, we may collect and/or you may have provided data and information about yourself (Personal Data) to Interscience Sdn Bhd.

The personal information we collect may include your:

Company Name
Company Information (Company and GST registered number)
Name
Telephone Number
Fax Number
Mobile Number
Delivery Address
Billing Address
Email Address
Credit card information (when necessary)

The above information may have been provided to Interscience Sdn Bhd through your application to become our customer or business partner, place an order, subscribe to newsletter, respond to a survey or fill in a form or, your use of Interscience Sdn Bhd’s website at http://www.its-interscience.com or http://www.its-labshop.com.my where cookies are used or through any other means of communication between you and Interscience Sdn Bhd.

The processing of your Personal Data is necessary in order for us to process your application to become our customer or business partner (whether online or offline). You may, however, visit our site anonymously.

2. Impact Subsequent from Incomplete Personal Data

The incomplete information of Personal Data or if such Personal Data provided is not satisfactory to Interscience Sdn Bhd (and/or any of our authorised supplier), we may unable to continue your purchase/enquiry or a third party’s purchase of Interscience Sdn Bhd’s products and/or services (whether online or offline).

3. Purpose of Collecting Personal Data

Interscience Sdn Bhd collected the Personal Data for the following purposes:

Processing your enquiry/purchase of Interscience Sdn Bhd’s products and/or services (whether online or offline) where you are named as the recipient;
Processing your application for Interscience Sdn Bhd’s Membership Programme and Members Privileges Scheme;
For Interscience Sdn Bhd’s customer relationship management (CRM) procedures to monitor and improve our services;
For marketing of our services or products which may be of interest to you;
For our internal record keeping;
For payment collection from you;
To meet any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of Interscience Sdn Bhd;
For the issuance of vouchers and/or administer any customer benefits; and
For purposes relating to any of the above (including but not limited to research, benchmarking and statistical analysis).

4. Disclosure

Personal Data provided to Interscience Sdn Bhd will commonly be kept confidential. Hereby to consent on processing for your Personal Data by Interscience Sdn Bhd for the purposes set out in paragraph 3 above. Interscience Sdn Bhd may disclose the Personal Data that you have provided to the following categories of parties: -

Any person to whom we are compelled or required to do so under the law or in response to a competent or government agency;
Any related companies of Interscience Sdn Bhd, including those located outside Malaysia and/or those established in the future;
Our business partners and online affiliates that provide related services or products in connection with our business;
Government agencies, statutory authorities and industry regulators;
Our auditors, consultants, accountants, lawyers or other financial or professional advisers, credit reporting agencies; and
Our sub-contractors, transporter or third-party service or product providers as may determine to be necessary or appropriate.

5. Safeguards

The Internet is not a secure medium. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the purchased product or service requested. Personal Data that we collect from you will be stored and backed up securely in a restricted and controlled location from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We cannot accept any responsibility for any unauthorised access or loss of your Personal Data, save in accordance with this Privacy Policy. All of our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of your Personal Data. Although Interscience Sdn Bhd cannot guarantee the loss, misuse or alteration of data; we will make reasonable efforts to avoid such unfortunate occurrences.

Occasionally, we are offering third party products or services on our website. These third- party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

For payment, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Nevertheless, we seek to protect the integrity of our site and welcome any feedback.

6. Data Transfer & Sharing

Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your Personal Data to supplier companies of Interscience Sdn Bhd within or outside Malaysia. This may or may not have similar protections in place regarding your Personal Data and its use as set out in this policy. You hereby consent to such transfer of your Personal Data to a place outside Malaysia.

7. Your Rights of Access and Correction

You have the right to request access to and correction of Personal Data. You may:

Check whether we hold or use your Personal Data and request access to such data;
Request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;
Request that your Personal Data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected;
Request that we specify or explain our policies and procedures in relation to data and types of Personal Data handled by us;
Communicate to us your objection to the use of your Personal Data for marketing purposes whereupon we will not use your Personal Data for these purposes; and
Withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period.

Any requests for access to Personal Data or correction and/or deletion of Personal Data or for information regarding policies, you may contact:

Interscience Sdn Bhd | www.its-interscience.com
Address : 2, Jalan Sg. Kayu Ara 32/38, Berjaya Industrial Park,
40460 Shah Alam, Selangor, Malaysia.
Tel : + (603) 5740 9888
Fax : + (603) 5740 9866
E-mail : labshop@its-interscience.com