Welcome to The Lab Shop !
    Frequently Asked Questions

Frequently Asked Questions


  • ITS Labshop is an online distributor of laboratory equipment and consumables from a variety of International brands. Our aim is to make your shopping experience simple and affordable, with the best range of lab equipment and consumables available.
  • We are certified partners and distributors of the brands we carry. You'll only get 100% Authentic products with a full manufacturer's warranty delivered to you.


  • We aim to deliver within the time agreed upon when your checkout. Under normal circumstance, you will be able to receive your purchase within 1-5 working days.
  • However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.
Please do not hesitate to contact us for help via email: labshop@its-interscience.com
  • You have the options to order the product now and wait for it to arrive, whereupon it will be delivered to you straight away.
  • If you need the equipment urgently, we recommend choosing an alternative product
You can contact our customer support team for advice about suitable alternative products Email: labshop@its-interscience.com
  • Yes, all products sold by ITS Labshop come with a full manufacturer's warranty except consumable.
  • If a product breaks or experiences any other issues within the manufacturer's warranty period, you can contact our team to assist with warranty replacement.

Ordering and Payment

  • ITS Labshop supports iPay88 Gateway currently is the well-recognised, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to process online transactions in Ringgit Malaysia currency (MYR) in large extent and securely. You will only see the payment page after clicked ‘check out’ button.
  • You can choose "Manual Transfer" when you check out. Then, send an email to labshop@its-interscience.com to inform regarding your successful payment. Payment details must provide and order ID, company name and contact number.

    Bank Name : Public Bank
    Account No. : 3-0847414-28

    Bank Name : Maybank
    Account No. : 0-12307-20064-1

  • We do have demonstration lab for lab equipment demonstration.

    You can contact our customer support team find the right products for your application Email: labshop@its-interscience.com

  • We aim to help you find the right products for your application without having to wait for a product demonstration. To help you choose the right equipment for your application, we will provide:
    • Product sizes and specifications
    • Informative product videos
    • Useful and entertaining blog articles
    • Product feedback and reviews from fellow customers


  • ITS Labshop works with third party logistics providers to ensure your products delivered safely and securely. Alternative, you may choose to come to our warehouse for self- collection.
  • ITS Labshop can only deliver products within Malaysia only. To calculate the delivery charge to your area, simply enter your details in the delivery charge calculator in the shopping cart.
  • To check the cost of delivery to your area, add items to the shopping cart and use the delivery cost calculator to see how much delivery to your area will cost.
  • Delivery charge is based upon weight & size of the products plus the distance from our warehouses.